Craig
Blackmon

I plan technology projects, set up the systems, and keep them running after go‑live.

Technical project manager in Waco, Texas

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Craig Blackmon
  • 20+years in tech and operations
  • ~150clients onboarded a year
  • 8–14projects running at once

From the shop floor to the server rack

I started in winery retail operations, where I ended up owning the POS and inventory systems, then the website, SEO, and online sales. That path led to ten years at vinSuite (Jonas Software), where I moved from technical support to product training, product management, and finally technical project management.

As a technical PM I took newly acquired clients from kickoff to go-live: requirements, SQL Server and POS installs, hardware, data migration, training, and the support that follows. I worked closely with engineering in Jira, tested releases, and wrote the knowledge base clients used to help themselves.

Outside of work I run my own infrastructure: a segmented home network, a NAS with self-hosted services, and a set of DayZ game servers for a community I founded. I'm finishing my CAPM certification, expected December 2026.

Case studies

A few projects where I owned the problem from start to finish.

Onboarding about 150 clients a year

vinSuite / Jonas Software, 2016–2026

8–14 implementations running at once, from kickoff through go-live and support

The situation
Newly acquired clients needed to move onto vinSuite's software and hardware without disrupting their daily sales, and every client had a different setup.
What I did
Ran each project end to end: requirements, configuration, SQL Server and POS installs, payment devices and hardware, data migration, training, and go-live. Tracked milestones and issues in Teamwork and Salesforce, and worked defects and enhancements through Jira with engineering.
Result
Built a repeatable onboarding process and a customer knowledge base that gave clients self-service answers and reduced reliance on direct support.

Cutting inventory shrinkage

V. Sattui Winery, 2009–2011

About 15% less shrinkage

The situation
Inventory counts didn't match the system, and losses were hard to trace.
What I did
Implemented Microsoft RMS POS and inventory systems, wrote operating procedures, ran quarterly physical inventories, and investigated discrepancies and loss-prevention issues.
Result
More accurate inventory, lower shrinkage, and controls that helped identify and curb internal theft.

Doubling organic web traffic

V. Sattui Winery, 2011–2016

100% growth in organic traffic with no paid advertising

The situation
The winery needed more online visibility and sales without an ad budget.
What I did
Led SEO strategy, testing, and optimization, tracked analytics and customer behavior to guide decisions, and ran social media branding.
Result
Doubled organic traffic, with gains in search rankings, online revenue, and social engagement.

What I run at home

My home lab is where I practice what I'd set up for a client. Everything sits behind one firewall, split into separate networks so a problem in one place can't reach the rest.

Internet
Netgate 2100, pfSense+ Firewall and router, VPN remote access, rules between networks
Server network

Baysic Survival Gaming

  • Four+ DayZ PvE servers on a dedicated host
  • Managed through CFTools Architect
  • Economy, gameplay, and mod settings tuned in XML and JSON
  • Discord with moderation bots and honeypot bot detection
Storage network

UGREEN NAS

  • Central storage for the house and lab
  • Docker containers managed with Portainer
  • Small self-hosted websites and apps
  • Exposed to the internet only where it's needed, and locked down
General network

Everyday devices

  • PCs, phones, and streaming devices
  • Kept apart from servers and storage
  • Only the access they actually need

Built and maintained since 2022. This website runs on Cloudflare, off the home network, on purpose.

Local IT help in Waco

If you're a household or small business around Waco, I can help with the same kind of work I do in my own lab.

Computer repair

Diagnosis, cleanup, upgrades, and getting a slow or broken machine back to work.

Custom PC builds

Gaming, work, or home server builds, from picking parts to a finished, tested system.

Home and small business networks

Firewalls, Wi-Fi, separate guest and device networks, remote access, and backups.

Experience

  1. 2016 – 2026

    Technical Project Manager

    vinSuite / Jonas Software, Napa CA and remote. Earlier roles: product trainer, product manager, technical support.
    • Ran end-to-end software and hardware implementations for new clients, averaging 8–14 projects at once and about 150 clients a year.
    • Coordinated onsite and remote installs of Microsoft RMS, SQL Server, vinSuite apps, integrations, payment devices, and POS hardware.
    • Logged defects and enhancements in Jira, and did QA and release testing ahead of customer deployments.
    • Trained clients onsite and remotely, built the onboarding process, and wrote the customer knowledge base.
    • Owned the legacy WineWeb product through maintenance, updates, and support.
  2. 2011 – 2016

    Director of SEO, Social Branding & Non-Retail Sales

    V. Sattui Winery, St. Helena CA
    • Doubled organic website traffic without paid ads, with gains in rankings, online revenue, and social engagement.
    • Ran internet sales, online customer support, and the Wine Futures program.
  3. 2009 – 2011

    Inventory Control & Theft Loss Manager

    V. Sattui Winery
    • Implemented Microsoft RMS POS and inventory systems and cut shrinkage by about 15%.
  4. 2005 – 2009

    Assistant Marketplace Manager

    V. Sattui Winery
    • Scheduled and trained teams of up to 30, and handled budgeting and reporting.

Skills

Project delivery

  • Implementation and client onboarding
  • Requirements, scope, and schedule
  • Risk and issue tracking
  • QA, UAT, and data migration
  • Technical training

Systems and tools

  • Microsoft SQL Server and SSMS
  • SaaS and POS systems
  • Salesforce, Jira, Teamwork
  • pfSense+, VLANs, VPN
  • Docker, Portainer, NAS
  • XML and JSON configuration

Certifications and training

  • Certified Associate in Project Management (CAPM)Project Management InstituteExpected Dec 2026

Google IT Support

  • Technical Support FundamentalsGoogle2020
  • Computer NetworkingGoogle2020
  • Operating Systems and You: Becoming a Power UserGoogle2021
  • System Administration and IT Infrastructure ServicesGoogle2021
  • IT Security: Defense Against the Digital Dark ArtsGoogle2021

Web and professional development

  • Web DesignUdemy2019
  • HTML FundamentalsSololearn2019
  • Code180 WorkshopCode1802020
  • Demystifying ChatGPT and Generative AILinkedIn Learning2024
  • Nano Tips to Increase Productivity and FocusLinkedIn Learning2025
  • Creating a Meeting AgendaLinkedIn Learning2025

Education

  • Information Technology courseworkColorado Technical University2017–2022

Let's talk

Hiring for a technical project or implementation role, or need a hand with a computer or network in Waco? Send me an email.

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